Frequently Asked Questions

After registering, please check your email for a verification link to activate your account. If you don't see it, check your spam/junk folder. If you still haven't received the email, contact support so we can resend the verification link.

Sign up and log in with your email address and password, or use your Google account via the 'Continue with Google' button on the login page.

Yes — you can upload a profile avatar. Accepted image formats are png, jpg, jpeg, gif, and webp. For best results use a square image; larger images will be resized. If you have trouble uploading, contact support.

Sessions are persistent — by default you remain logged in for up to one year unless you explicitly log out. For security, we use HTTPS and secure, HTTP-only cookies.

The fastest way is the contact form on our website (How to Contact Us section). You can also email us at hello@bookeditor.io. For quick questions you may text or call +1 978-643-8662 (standard message/data rates may apply); reply STOP to opt out. When contacting support, please include your account email and manuscript title so we can help faster.

Upload your manuscript and choose a package. Our AI-powered pipeline delivers proofreading, copy editing, line editing, and (for Complete) developmental feedback. Proofread & Apply, Pro, and Complete include an accept/reject review so you stay in control, and most paid edits finish within 15–45 minutes.

Paid edits typically begin processing as soon as payment is completed and are usually finished within 15–45 minutes. Free Proofreads are also processed automatically but may be lower priority in the queue and are limited to one manuscript per account every 30 days. Manuscripts over ~500 pages (~125,000 words) aren't accepted through self-service upload — you'll be asked to contact support for a custom quote instead.

When processing finishes, we email you and place the results in My Manuscripts. Proofread & Apply, Pro, and Complete include an in-dashboard accept/reject review and an edited DOCX; Basic Proofread provides a CSV report for you to apply manually. Free-tier files and results are removed after 7 days, while paid edits remain accessible from your Dashboard.

Our line editing is designed to preserve your voice. The AI focuses on fixing clear grammar, clarity, and flow problems without rewriting your intentional style choices, rhythm, or phrasing. If you want a lighter touch, choose Light intensity; for more assertive rewrites, choose Aggressive. In all cases the final call is always yours — you can accept or reject every individual suggestion before downloading.

Two ways to try our editing: 1) Preview (landing page) — a quick, no-account sample that analyzes roughly the first 1,000 words (~3–4 manuscript pages) so you can see how our editing works before signing up. No login required. 2) Free Proofread (account required) — when you upload from your account, we process your entire manuscript at no charge (limited to one Free Proofread per account every 30 days). Free-tier uploads are retained for 7 days and then automatically removed. If you want corrections applied for you, long-term access, repeat reviews, or a track-changes version, upgrade to Proofread & Apply, Pro, or Complete.

Yes — visit our Sample Edit page to see real before-and-after excerpts showing exactly what BookEditor.io catches and improves. It's a quick way to gauge the editing quality before you try the free Preview or upload your own manuscript.

Yes — the homepage Preview (no account required) is limited to 3 uses per day per visitor. If you hit that limit, sign up for a free account and run a Free Proofread on your entire manuscript instead, which has its own separate monthly allowance.

If SelfPublishing.pro forwarded your manuscript to BookEditor.io, it is already staged in your account. Log in and open the pending setup on your Dashboard, then choose Basic Proofread, Proofread & Apply, Pro, or Complete along with your style guide and intensity. A free job or one covered by a matching pack credit enters the queue when submitted; another paid job enters after checkout is confirmed.

From your Dashboard (My Manuscripts), open the job you want to remove and click the Delete button. This permanently deletes the manuscript file and all associated edits. If you accidentally delete a paid job and need recovery, contact support at hello@bookeditor.io as soon as possible — recovery may be possible from backups on a best-effort basis.

Yes — Proofread & Apply, Pro, and Complete jobs include a downloadable CSV change log from the review page. It lists each suggested edit, the original and replacement text, its type, and the explanation, making it easy to review offline or share.

The Complete Edit includes two exclusive deliverables in addition to line editing: an editorial letter (a narrative developmental feedback report covering structure, pacing, character arcs, and overall story strengths and weaknesses) and a story bible (a structured reference document summarizing characters, settings, themes, and world-building details extracted from your manuscript). Both appear in your dashboard review view as soon as the developmental review finishes — before the included line-edit pass runs.

Yes — the review page for Proofread & Apply, Pro, and Complete includes an Accept All button that marks every remaining pending suggestion as accepted. You can reset individual suggestions to pending afterward if you want to reconsider them before downloading your final draft.

Yes — our /learn/ section has a growing catalog of how-to articles for authors covering topics like editing your manuscript, cutting word count, fixing plot holes, finding an editor, and more. Visit bookeditor.io/learn to browse all guides.

Proofread & Apply, Pro, and Complete packages give you a track-changes style review in your Dashboard where you can accept or reject each suggestion. Use the "Download Final Draft" button once you're satisfied to get your edited manuscript. The Free Proofread includes a CSV change report only — there's no corrected download at that tier, since you apply those suggestions yourself. If you need a specific file format or have trouble downloading, contact support at hello@bookeditor.io.

Intensity controls how assertive the AI is when making suggestions. Light targets clear-cut errors and largely preserves your phrasing; Standard balances corrections with clarity and flow improvements; Aggressive is more willing to rewrite awkward passages. You can accept, reject, or reset each suggestion in the review interface.

Complete Edit runs in two stages. First, we deliver your editorial letter and story bible from a whole-manuscript developmental review. From there you can either revise your manuscript based on that feedback and upload the new version, or continue with your original file as-is. Either way, we then run the included book-wide consistency and line-edit pass and deliver your final track-changes review and download.

Yes — after a paid edit (Proofread & Apply, Pro, or Complete) is complete, you'll see a quick 1-5 star rating prompt on your Dashboard. Your rating and any comments help us improve editing quality over time.

We verify every suggested edit against your original manuscript text before applying it. If a suggestion doesn't match your text closely enough to apply safely, we leave it out rather than risk an incorrect change, and show it to you on your review page (and in the change log) with the reason, so you can apply it yourself if you'd like. This affects only a small number of suggestions on most jobs.

You can upload .docx or .txt manuscripts for professional AI-powered editing. Individual file size must be 100MB or less. We count pages at roughly 250 words per page and use a flat-rate threshold of 500 pages (about 125,000 words); manuscripts above that threshold aren't accepted through the standard upload flow — you'll see a message asking you to contact support for a custom quote.

Manuscripts over ~500 pages (roughly 125,000 words) aren't accepted through the standard self-service upload — you'll see a message on the upload page asking you to contact support for a custom quote. Include your manuscript title and approximate word or page count so we can help.

You can upload manuscripts up to 100MB in size.

If an upload or .docx extraction error occurs, try saving the file from Word as a new .docx and re-uploading, or upload a .txt version. If problems persist, contact support (hello@bookeditor.io) with the file and a brief description and we'll help recover your manuscript.

Free-tier manuscripts are retained for 7 days and are then automatically removed. Paid edits (Proofread & Apply, Pro, and Complete) remain accessible in your dashboard; if you need a paid manuscript removed sooner, contact support and we'll assist.

Manuscripts uploaded to BookEditor.io are stored on secure cloud storage (Amazon S3) or on our servers, depending on the job. All uploads and downloads use HTTPS in transit and access to manuscript files is restricted to our processing systems. Free-tier uploads are retained for 7 days and then removed; paid edits remain accessible in your dashboard. If you need a manuscript removed sooner or have a specific security request, contact support at hello@bookeditor.io.

We currently support only .docx and .txt manuscript files. If you have a PDF, save or export it from your editor as a .docx (preferred) or .txt and then upload. If you're unsure how to convert your file or have trouble, contact support at hello@bookeditor.io and we'll help.

Yes — when uploading your manuscript you can select a style guide (Chicago Manual of Style, APA, MLA, AP Style, or Fiction/Preserve Voice) and an editing intensity (Light, Standard, or Aggressive). These options apply to Pro and Complete packages. Basic Proofread and Proofread & Apply use our standard proofreading settings.

We count words by splitting the extracted manuscript text on whitespace and convert to pages using roughly 250 words per page. The system computes page_count = max(1, round(word_count / 250)) so the minimum page count is 1. Our flat-rate threshold is 500 pages (about 125,000 words); manuscripts above this threshold aren't accepted through the standard upload flow — you'll be asked to contact support for a custom quote instead.

Free-tier uploads are retained for 7 days and then automatically removed by our cleanup process. If your Free Proofread job is older than 7 days it may have been deleted as expected. Paid edits remain accessible in your Dashboard. If you need recovery help, contact support (hello@bookeditor.io) with your account email and manuscript title and we'll check backups and options.

Yes — if you have books on SelfPublishing.pro, they will appear on the upload page under the "SelfPublishing.pro" tab. Select your title and the system will pull your manuscript file directly into the upload form. Choose your editing package, style guide, and intensity, then submit. No need to re-download or re-upload your file.

Yes — on the upload form, use the Import book details panel to auto-fill public information about your book. Switch to the ISBN tab and enter an ISBN-10 or ISBN-13, or switch to the Amazon URL tab and paste a link to your book page. Either method can fill in the title and genre. You still need to upload the manuscript file (.docx or .txt) separately, as ISBN and Amazon lookups only provide metadata.

Yes — you can upload the same manuscript again as a new job after making your own revisions. Basic Proofread remains limited to one upload per account every 30 days. Proofread & Apply, Pro, and Complete are separate one-time purchases per job unless a matching prepaid pack credit is available.

Yes — when you download an edited .docx, we apply accepted changes directly to your original document file. Images, tables, headers, footers, and all other formatting stay exactly as they were; only the specific text you accepted changes on is modified. If your manuscript is a plain .txt file, it will be saved as a new Word document without special formatting.

No — you can get started without a credit card. We offer a Free Proofread at no charge (this processes your entire manuscript and is limited to one manuscript per account every 30 days); it includes a CSV change report you apply yourself, not a corrected download. Free-tier uploads and results are removed after 7 days. To get an auto-corrected download, track-changes review, line editing, or developmental feedback, choose Proofread & Apply, Pro, or Complete and complete payment at checkout. Note: the Preview/sample tool on our homepage does not require an account (it analyzes roughly the first 1,000 words, or about 3–4 manuscript pages); however, the Full Free Proofread requires you to be logged in to your BookEditor.io account to upload a manuscript.

We offer four packages: Basic Proofread (free) — grammar/spelling suggestions delivered as a CSV report that you apply yourself, no auto-corrected download; Proofread & Apply ($49) — the same full-manuscript proofread but with an interactive accept/reject review and corrections applied directly to your DOCX; Pro Edit ($149) — proofreading plus sentence rewrites, a book-wide consistency style sheet, and a track-changes review; Complete Edit ($299) — everything in Pro plus a developmental editorial letter and story bible. See the upload page for full details.

Yes — the Free Proofread covers your entire manuscript at no charge, but it's limited to one manuscript per account every 30 days. Free-tier uploads are retained for 7 days and are then automatically removed. If you'd like corrections applied for you, longer access, repeated reviews, or a track-changes version, upgrade to Proofread & Apply, Pro, or Complete. Note: if you want a quick sample before signing up, use the Preview on the homepage (no account required) which analyzes roughly the first 1,000 words (~3–4 manuscript pages) of your manuscript.

The Free Proofread processes your entire manuscript at no charge (it is not limited to the first chapter). Free Proofreads are limited to one manuscript per account every 30 days and free-tier uploads are retained for 7 days after processing. If you need corrections applied for you, longer access, repeated reviews, or a track-changes version, consider upgrading to Proofread & Apply, Pro, or Complete.

We accept major credit and debit cards via Stripe Checkout for one-time payments. After a successful charge you will receive an email receipt automatically. If you encounter issues at checkout, try again or contact support at hello@bookeditor.io and include your account email and manuscript title so we can assist and reconcile your order.

Yes — after a successful checkout you'll receive an email receipt for your payment. Receipts are sent automatically (typically immediately) and include the manuscript title, package, and amount paid. If you don't receive a receipt within an hour, check your spam/junk folder or contact support at hello@bookeditor.io and include your order details so we can help.

Yes — our Multi-Book Editing Packs let you prepay for several edits at a discount: 3 or 10 Pro Edits, or 3 Complete Edits. Pack credits never expire and are applied automatically the next time you upload a manuscript and choose the matching package tier. You can purchase a pack any time from the Editing Packs page.

We accept major credit and debit cards via Stripe Checkout for one-time payments. Payments are processed securely (we do not store raw card data) and you’ll receive an email receipt after a successful charge. If you experience any checkout issues, contact support at hello@bookeditor.io with your account email and manuscript title so we can assist.

If you believe you are eligible for a refund, contact support at hello@bookeditor.io with your account email, manuscript title, order ID (if available), and a brief reason. Our policy: if you cancel before processing has begun (job status is still queued), we will issue a full refund via the original payment method. Once processing has started, ordinary change-of-mind refunds are not available — but every job is backed by our delivery guarantee: if we cannot produce a usable, validated result, we will rerun it at no charge, and if the rerun still cannot deliver, we will refund the job (or restore the credit, for prepaid Editing Packs). Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days depending on your bank.

Yes — you must be logged in to your BookEditor.io account to start and complete payment for any paid package (Proofread & Apply, Pro, or Complete). If you don't have an account, create one (it's free) before checking out. If you hit any issues during checkout, email hello@bookeditor.io and include your account email and manuscript title so we can assist.

First, please check your Dashboard (My Manuscripts) — paid jobs should appear there. Also check your email (including spam/junk) for a receipt or confirmation. Paid edits typically begin processing immediately and are usually finished within 15–45 minutes; in rare cases it can take up to an hour. If you still don't see your job after an hour, contact us at hello@bookeditor.io or use the contact form and include your account email, manuscript title, and any receipt or order ID so we can investigate and reconcile your payment quickly.

No problem — your job is not deleted. If you cancel or close the checkout window your editing job stays in a pending state. Return to your Dashboard, find the job, and click Pay again whenever you're ready. Nothing is charged until you complete checkout successfully.

Yes — if you have an affiliate or referral coupon code, enter it on the payment page before clicking Pay. Valid codes give a 10% discount on any paid package (Proofread & Apply, Pro, or Complete), and each code can be used once per customer. If your code is not working, double-check the spelling and contact support at hello@bookeditor.io if the problem persists.

Yes — we offer an affiliate program through Archieboy Holdings, and affiliates earn a commission for each paying customer they refer. To sign up, visit the Affiliates link in our site navigation or go to archieboy.com/affiliate. If you received a coupon code from an affiliate, enter it on the payment page for 10% off any paid package.

Yes. We enforce HTTPS site-wide and use secure, HTTP-only cookies (SameSite=Lax). Sessions may remain active for up to one year unless you log out. Uploaded manuscripts and downloads use secure storage and encrypted transit. All packages process manuscripts through cloud-based AI models; your manuscript text is transmitted securely via HTTPS during AI processing. Manuscript files may be stored on our servers or in secure cloud storage (Amazon S3) for processing; free-tier uploads are removed after 7 days. Payments are handled via Stripe Checkout and we do not store raw card data. If you have specific privacy or security requirements, contact support at hello@bookeditor.io.

Our full Terms and Conditions are published at bookeditor.io/terms. They cover manuscript ownership (you retain all rights), our confidentiality commitments (your manuscript is never used to train AI models), manuscript retention periods (7 days for free-tier, indefinitely for paid), our refund policy, and prohibited content. By uploading a manuscript you agree to these Terms and the Archieboy Master Terms they incorporate.

No. We will never use your manuscript to train, fine-tune, or evaluate any AI model — ours or anyone else's. Our AI providers (currently OpenAI and Google Gemini) operate under their no-training-by-default API terms, meaning your manuscript text is used solely to generate editing suggestions for you. This commitment is written into our Terms and Conditions at bookeditor.io/terms.

Your manuscript is processed securely and confidentially. All packages use cloud-based AI models; your manuscript text is transmitted securely via HTTPS during processing. We will never use your manuscript to train, fine-tune, or evaluate any AI model — our AI providers operate under their no-training-by-default API terms. We do not sell, rent, or share your manuscript with any party other than the AI providers needed to perform the edit you requested. Manuscript files are stored in private cloud storage (Amazon S3) only as needed and per our retention policy (free uploads are removed after 7 days; paid edits are retained indefinitely). We do not store raw payment card data. See our Terms and Conditions at bookeditor.io/terms for full confidentiality commitments. If you have additional privacy requirements, contact support at hello@bookeditor.io.